Warranty Services

Warranty Services can be a somewhat complex concept. Any product manufacturer or reseller of products, targeted to consumers or to commercial users, not only sells the physical widgets, but often provides some level of assurance to the buyer of product performance for a period of time.  This is traditionally referred to as a manufacturer's warranty.
Datec addresses the warranty services in the following ways:

• Following importation protocols on imported goods.
• Partnering with reputed vendors and manufacturers to deliver quality products with best after sales support. Datec is a partner of global brand like HP, HPE, DellEMC, Lenovo, IBM, Eaton etc. Vendors and manufacturers are kept engaged while Datec acts as the on ground support for the customers.
• Datec is the Authorized Service Provider (ASP) for HPE. HP, IBM DellEMC, and Lenovo Asia Pacific products.
• Product research and testing in-house before introducing it into the market.
• Obtain high level certifications for its Engineers and technicians and be qualified professionals for services delivery.
• Warranty & Post warranty management
• Specialist skills: Servers, Storage Arrays, Desktop Computers, PC, Notebook, Monitors, UPS, Networking, and Peripherals
• All hardware sold have warranty.
• Datec has a warranty center that is able to log tickets, manage customer and process warranty of products sold.

Datec also provides the following support matrix to all customers to ensure that they are well served:

• Warranty:  Datec is well managed warranty and support center. All products sold by Datec comes with manufacturer warranty. All items that needs to go through this process is referred to our warranty center.
• Break-fix: Datec has a state of art managed engine system where tickets are logged for customer that needs assistance in issues they are facing.
• Service level agreement:  Datec now provides Smart SLA (Service level agreements) to manage the customer sites for them. All queries are referred to our support center, calls are logged and an engineer is sent to customer site to fix the problems via our Smart Automated Tools for Pro-active maintenance and L1-L2 Support Incidences. SLA for post deployment, deployed; project team made when contract is made and in-house Datec support – regular trainings are done by vendor and quality team.
• Helpdesk & Call Logging System:  Datec has a fully manned helpdesk & call logging system which manages all service and support calls. Helpdesk support and call logging facility is available to customers toll-free from Mondays to Fridays from 8.00AM to 5.00PM. Our Electronic Help Desk & call tracking system is Call Centre Processing where calls are logged and assigned to respective engineers.